Shipping policy
Shipping Policy for Earthly
Welcome to Earthly, a subsidiary of Nature Skincare LLC. This Shipping Policy outlines the terms and conditions that govern the shipment and delivery of our products.
1. Shipping Destinations
Earthly currently ships domestically as well as internationally. The availability of certain international destinations may change due to various factors.
2. Shipping Charges
Shipping charges will be calculated and displayed at checkout. International orders may be subject to additional customs and tax fees, which are the responsibility of the customer. Wholesale shipping costs will be added to your invoice/ emailed and will vary depending on the size, weight, and destination of the order. All wholesale orders are shipped via UPS, USPS and Fedex.
3. Processing Time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Delivery Claims
Earthly is not responsible for any packages marked as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
6. Product Care During Transit
Our skincare products are made from all-natural ingredients without the use of chemicals or preservatives. They may be sensitive to temperature changes during transit. We are not responsible for damage due to these temperature changes.
7. International Shipping Policy
We are happy to ship internationally but cannot be held responsible for any shipping delays due to customs.Please note, if customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized by your local customs office.
8. Incorrect Address Submission
- It is the customer's responsibility to ensure that the shipping address provided at the time of purchase is accurate and complete. If a package is directed to an incorrect address due to customer error, Earthly cannot be held liable. No refunds or store credits will be issued for orders that are lost or returned to us due to incorrect address information provided by the customer.
9. Lost Packages and Delivery Issues
- For packages marked as delivered by the carrier but not received by the customer, it is the customer's responsibility to file a claim with the carrier. Earthly cannot be held responsible for packages once they are confirmed as delivered by the shipping carrier.
- If tracking information shows no movement or delivery within a reasonable timeframe, customers should contact our customer support for assistance. However,Earthly does not guarantee refunds or store credits for lost packages.
10. Returned Packages
- International orders returned to Earthly due to refusal by the recipient, unpaid duties and taxes, or other reasons beyond our control will not be eligible for a refund or store credit. Circumstances such as these are beyond our ability to manage, and as such, both the loss of goods and shipping costs cannot be recuperated by Earthly.
By purchasing from Earthly, you accept and agree to this Shipping Policy. If you do not agree with this Shipping Policy, please do not purchase from us.If you have any questions about our Shipping Policy, please contact us at support@earthly.biz